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Do you support other CMS than WordPress?
No. As the most popular CMS in the world, we focus exclusively on WordPress to offer you only the best experience there is.
I can't find "Appearance >> Editor" in my WordPress dashboard.
It's normal, we disabled it for security reasons. We recommend you to rather use the file manager we provide in the "advanced" tab of your Themecloud site panel. It is more secure and offer better features than the native WordPress editor. If you want to use the WordPress editor anyway, just modify your wp-config.php file to enable it.
How much does Themecloud cost?
Our competitive rates are one of the MANY ways in which Themecloud will save you a headache! See our pricing page.
Can I migrate my website to Themecloud from another platform?
Absolutely. We’ll even do it for you! Just pick yearly plan. To fast track the process completely free of charge. send us a message after that and it’ll be done in 48 hours max!
Which payment methods do you accept?
We accept Visa, MasterCard, and American Express.
How can I know my current plan and how to upgrade it?
To know your current plan, visit your Themecloud Dashboard, select the "Upgrade" tab and your current plan will be displayed there. You can upgrade your plan any time, we will prorate your investment and get you changed.
Can I install any plugin?
Of course! You can install any plugins of your choice. The sky is the limit. If you need any help or suggestions about the best plugins to use for your website, pick our Business or Platinum plan to get access to dedicated WordPress help to build your website.
Can I access my site via FTP?
Yes ! Just click "SSH/SFTP" in the TOULS of your Themecloud website panel. You will get all the connexion info. PS: we recommend Filezilla FTP client so give it a try if you face any issue with an other one.
Can I create a backup at any moment?
You sure can! We backup your site once daily, and you can create a backup yourself at any time. To create a backup, click ‘New Backup’ from your Themecloud Dashboard. This will create a snapshot of your website in real time, that we will store for you for 30 days. Want your backups for longer? Pick our Business or Yearly plan and we shall keep your backup for a year! We even make it possible to restore your website to it’s present state, anytime, in one cl
Can I duplicate my website?
You sure can! To duplicate your website, go to your dashboard and click on CLONE MY WEBSITE (on the right bellow the go to my website's button) enter a name and a new website will be created within a few seconds. Dude, that is awesome.
Can I use any theme?
You sure can! We offer you a collection of some state of the art, ready-to-edit designs for free, but that doesn’t stop you from purchasing a theme elsewhere and using it on Themecloud. Feel free to use any WordPress theme on our platform. If you want to save yourself from techie troubles, just pick any of our yearly plans and we’ll take care of all your installation and configuration issues for free. Chat with us and we wil
Am I under contract?
Never. None of our customers are under any kind of contracts but you do get a better rate if you pay yearly instead of monthly.
Can I use any domain?
You sure can! Map a custom domain (www.yoursite.com) to your site in a few clicks. Pick one of our plans and we shall provide you with a custom domain name and even take care of all database changes for you.
Where can I find the Server logs in Themecloud?
To view the server logs, visit your Themecloud Dashboard, select the "Logs" tab and the logs from the last 24 hours will be displayed.
Retrieve your Password
Visit the Themecloud website and select Login: Select Forgot password Fill in your Email, tick the box to indicate you are not a robot, then click Reset: Check your inbox for a password reset email and fo
Can Themecloud build my site for me?
Absolutely. One of our highly experienced partner can help you whip up a stunning, custom website in no time. Tell us what you want and we shall tailor our services for you at the most affordable rates. Say hello!